Relax your e-banking account

Relax your e-banking account

Allow your online account to relax for a bit –
find out how to protect it against cyber-attacks

Help your online account to relax

E-banking is a popular target for cyber-attacks. This is how criminals can obtain direct access to your money.

Protect your online account from cyber-attacks. You can find out how to do so here.

Generally, the same basic rules on how to behave on the Internet apply here, too. It is best only to use e-banking from a familiar and secure device (i.e. not from any provided by Internet cafes etc.).

Our Security Basics provide you with tips for your basic protection. Further information can be found on «eBanking – but secure!» (EBAS) under the «5 steps for your digital security».

Is something wrong with your e-banking facility?

Contact your financial institution immediately!

Relax your e-banking account

The secure way to a relaxed account

Financial institutions use various technical measures to provide the best possible security when e-banking. They protect their systems and data transfers with customers and even check individual transactions for correctness.

Still, as an e-banking customer, you will have to do your bit, too. It is important you protect your own devices and remain conscious of security when dealing with your online account.

Your contribution to security

At the right address?

Always enter the address for your financial institution’s log-in page manually via the browser address line. That way you can be sure that you are navigating to the correct website. Never use any links, for instance those sent to you via e-mail!


You will notice even the smallest manipulative interference on your e-banking account website if you concentrate on what you are doing. Don’t open any other Internet pages or e-mails while e-banking, and don’t let yourself get distracted.

Secure connection?

Ensure that you are using a «secure» connection («https» and the lock symbol showing in the address line), and that the address shown in your browser is correct.

System interruption or error message?

If there is a system interruption while e-banking (for instance a white screen suddenly appears), or if there are any unusual error messages, especially during log-in (for instance: «The system is currently overloaded. Please try again a bit later»), you should immediately terminate the connection and notify the support/help desk of your financial institution.

Terminated your e-banking session correctly?

Terminate your e-banking session correctly via the function provided to do so. Simply click on «Log out», «Close» or «Exit». That way, you close down your online account and protect it against third party access.

The contribution of the financial institutions

Protected data transfers

Data are transferred from the customer device to the financial institution in encrypted form and can therefore not be seen or even manipulated by third parties.

Protected data access

Passwords, TAN processes and other means of user identification ensure that e-banking facilities can only be used by authorised people.

Transaction monitoring

All payments transferred by customers pass through special test routine rules before they are executed. Unusual payments, such as international remittances, are submitted to additional checks before they are executed and may have to be confirmed manually by the user.

A high level of security

Compared to international peers, Swiss financial institutions provide a very high level of security. Mandatory standards and controls (audits) ensure that these high standards are maintained.

E-banking without leaving a trace

Your browser stores a multitude of information (e. g. your history, temporary Internet files and cookies). If any third parties get access to your computer, they will easily find the way to your e-banking.

Empty browser cache

You can delete any stored data in your browser by emptying the browser cache when logging off from your e-banking session.

To do so in Windows open the browser history window with your browser open by simultaneously pressing «Ctrl + Shift + Delete» or «Strg + Shift + Entf».

To do so on a Mac, press keys «cmd + ,» simultaneously and then select «Security and Privacy».

More detailed information on this can be found in the instructions for:



Internet Explorer



Surfing privately

If you use the incognito or private modus, your browser won’t store any data. To do so, open a new incognito window (Chrome) or a new private window (Safari, Edge, Firefox, Internet Explorer).

Chrome: Click the three dots on the top right and select option «New Incognito Window». Or simultaneously press «Ctrl + Shift + N» / «Shift + Cmd + N».

Firefox: Klicken Sie auf die drei Striche oben rechts und wählen Sie die Option «Neues privates Fenster». Oder verwenden Sie die Tastenkombination «Ctrl + Shift + P» / «Shift + Cmd + P».

Internet Explorer, Edge: Click the three horizontal dots on the top right and select option «New Private Window». Or simultaneously press «Ctrl + Shift + P» / «Shift + Cmd + P».

Safari:Under «File», select «New Private Window». Or simultaneously press «Shift + Cmd + N».

More information and tips can be found on
«eBanking – but secure!»

Or attend an «eBanking – but secure!» course in your vicinity to learn how you can protect yourself with our «5 steps for your digital security» and simple rules for secure e-banking.